McInnis & Holloway Funeral Homes is an independent, progressive funeral home with locations in and around Calgary. Recently, we opened the doors to our 10th location in North Calgary so are currently searching for one newly licensed Funeral Director and one experienced Licensed Funeral Director to assist us with the families that we are honoured to serve.

Come work in an environment that promotes recognition and rewards everyone. We have adopted a peer-to-peer and management recognition program that distributes over $5000/month in staff recognition dollars.

Customer Service Excellence
McInnis & Holloway successfully operates 10 locations because of our outstanding team and our team approach to serving families 365 days a year, without the need to work 50-80 hours a week. We are redefining the traditional Funeral Director role to allow for a work-life balance like never before. However, we understand that after-hours work is sometimes unavoidable, and for these hours, we have a hugely successful Piecework program. Piecework operates by allowing you to sign up to work only when it works for you and your family, rather than being told when you need to work.

Some recent changes to allow Funeral Directors to focus on what they do best (meeting with families and conducting funerals) include, but are not limited to, the addition to dedicated individuals that support families and the licensed Funeral Director, such as:
•  A dedicated individual to help with information calls and price inquiries.
•  A dedicated individual to assist with first calls and schedule arrangements.
•  A dedicated individual to aid in follow-up with families after arrangements (Funeral Directors have outstanding support from administrative staff so they can focus on working funerals or making arrangements).
•  A dedicated individual to monitor and assist with international shipments.
•  Two full-time purchasers (after arrangements are complete, purchasing supports the Funeral Director by ordering everything required – 7 days a week).
•  Three professional graphic designers (now operating 7 days a week).
•  Three full-time dedicated crematorium operators (now operating 7 days a week).
•  Dedicated transfer staff working from 7:00 PM to 7 AM and 7:00 AM to 7 PM, 7-days a week (virtually eliminating directors being called out at night).
•  Two dedicated car detailers (our funeral directors are washing fewer cars than ever).
•  Full-time building maintenance supervisor, dedicated inside and outside maintenance team, and amazing housekeeping team.
Funeral service has changed - take advantage of our team approach and have a balanced life outside of work. McInnis & Holloway offers cross-training, growth, leadership, and exposure to different ethnicities and religions like no other funeral home experience. We offer our Funeral Directors dress shirts, dress shoes, work suits, dry-cleaning, shoe covers, shoe polishing, great benefits, a bonus program, an RSP plan, a matching savings plan, sabbatical program, company events, and a work-life balance with our in-house 24-hour Central Reception & Transfer staff.
We are looking to hire people who excel in customer service. So if you are world-class at:

Attending to the smallest of details
Possessing the ability to make all those around you feel comfortable
Always striving to go above and beyond
 
send a short introduction and your resume today. We are always looking for incredibly talented people who can strengthen our team and are extraordinary at what they do.
We warmly invite and encourage applications from dedicated professionals with a commitment to excellence. Join our team and make a meaningful impact on our organization, employees, and the families we are privileged to serve. We are an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or any other status protected by applicable law. While we appreciate all applications, only those who most closely match the position requirements will be contacted for an interview. This competition will remain open until suitable candidates are found. 

Human Resources Generalist  
McInnis & Holloway is seeking a dedicated and skilled Human Resources Coordinator to join our dynamic and growing team.  We are a family-owned company that has been part of the Calgary community and a leader in the funeral services industry for over 120 years.  With 11 facilities in the Calgary area and a staff of over 130 amazing people, this role offers plenty of variety in day-to-day tasks, a positive work culture, and a supportive team environment. As we continue to grow, this position will play a key role in the provision of comprehensive HR support to all departments and staff. 
 Responsibilities: 

Recruitment and talent management for all departments and locations, ensuring the acquisition of top talent and a smooth transition for new team members.
Active participation in employee meetings, fostering a positive and inclusive work environment. 
Updating the Employee Handbook, ensuring all policies and procedures are current and effective.
Administration duties including job offers and onboarding documentation, data entry, file management, etc.
Responding promptly to staff requests for information, fostering a supportive and approachable HR environment. 
Assisting with record keeping, inventory management, and provision of company uniform pieces. 
Maintaining accurate records of employee milestone dates and eligibility for company benefits. 
Collaboration with department managers, supporting training administration and performance appraisals. 
Assisting with payroll preparation, disability claim management, WCB, and benefits administration.
Ensuring compliance with accreditation standards and certifications. 
 What You Bring: 

Professionalism, integrity, and a strong alignment with our company mission and values.
2+ years of Human Resources experience along with HR related education. 
Payroll experience, preferrably with Payworks.
Proficiency in Microsoft Office, Planner, Teams, and Google Suite. 
Strong administrative skills
Excellent interpersonal, customer service, and relationship-building skills. 
Strong communication skills with a collaborative and respectful approach. 
Knowledge and application of provincial employment legislation, including Employment Standards, Human Rights, Privacy legislation, and HR best practices.  
Well-developed problem-solving abilities. 
 We Offer: 

$24 - $26 / hour.
37.5 hour work week, 8:30am - 4:30pm Monday to Friday.
Participation in the company, quarterly bonus plan - up to 10% of base earnings, after 6-months.
Amazing benefits package including prescriptions, dental, vision, travel, paramedical services, etc. after 3-months.
Start accumulating paid vacation days from the first day of employment.
RRSP program with $1,000 and $1,500 company contributions.
Matching savings plan. 
Paid sabbatical program. 
Company-provided uniforms including footwear, drycleaning, and shoe polishing. 
Opportunities for professional growth and development. 
Company events.
Employee referral bonus program.
A warm, welcoming, positive company culture.
We warmly invite and encourage applications from passionate and driven HR professionals with a commitment to excellence. Join our team and make a meaningful impact on our organization and employees. We are an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or any other status protected by applicable law. While we appreciate all applications, only those who most closely match the position requirements will be contacted for an interview. This competition will remain open until a suitable candidate is found. 

McInnis & Holloway Funeral Homes is seeking a versatile, reliable General Maintenance person to join our team. With 11 sites in and around Calgary, this role offers plenty of variety in day-to-day tasks, a positive work culture, and stable, year-round employment. We are a family-owned and operated business having maintained our reputation as one of Calgary and Southern Alberta's most esteemed funeral homes since 1903.
What You Will Do:

Perform general building and grounds maintenance and repairs which may include: drywall repairs, painting, landscaping, snow removal, minor plumbing and electrical repairs, along with other general maintenance tasks across multiple sites.
What You Bring:

A positive, can-do spirit
A solid understanding of basic, general maintenance tasks
A willingness to learn new things and tackle new challenges
A demonstrated ability to follow company policies and supervisor instructions
A safety mindset
Strong customer focus
Proven ability to work unsupervised or as part of a team
Basic computer and smart phone skills
A Class 5, non-GDL driver's license with less than 6 demerits
Driver's abstract and police security check are required
Fluent English (written and oral) and well-developed communication skills
Physical ability to perform all job functions which may include: overhead reaching, working from heights, crouching, bending, twisting, pulling, pushing, lifting and carrying objects up to 50lbs, maintaining a fast, steady pace
Ability to work occasional weekends, after hours, or emergency call-outs as needed
Industry and trade certifications are definite assets but not required
What We Offer:

$23 - $25/hr based on experience
37.5 hour work week - 7am - 3pm Monday to Friday
Company-provided uniforms and footwear allowance
Start earning paid vacation days from Day 1 of employment
Amazing benefits plan including prescriptions, dental, vision, travel, paramedical services, etc.
Quarterly bonus plan, up to 10% of base earnings
RRSP matching program and $1,000 and $1,500 company contributions 
Matching savings plan
Paid sabbatical
Increasing vacation time with length of tenure
Company vehicle to travel between work locations
Company-provided tools
Company cell phone
Company events
A warm, welcoming, positive company culture
Stable, year-round employment
The opportunity to earn every 4th Friday off (paid)
We warmly invite and encourage applications from dedicated Maintenance professionals with a commitment to excellence. Join our team and make a meaningful impact on our organization, employees, and the families we are privileged to serve. We are an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or any other status protected by applicable law. While we appreciate all applications, only those who most closely match the position requirements will be contacted for an interview. This competition will remain open until suitable candidates are found. 

McInnis & Holloway Funeral Homes, a family-owned funeral services company that has been part of the Calgary community and leader in the funeral services industry for over 120 years, is seeking a professional and courteous individual to join our dynamic and dedicated Central Reception team.  This role supports our 10 locations in the Calgary area and a staff of over 130 amazing people, by providing exceptional customer service via telephone and messaging as the first point of contact for the families we are privileged to serve.
This is a Day shift position, working a 4-days on, 4-days off rotation.

What You’ll Do: 

Manage a multi-line phone system for incoming and outgoing calls
Provide exceptional, kind, and empathetic customer service to caller seeking assistance for a loved one's passing
Use well-honed active listening skills to capture all relevant details
Transfer calls to the appropriate person as required
Respond to all website messages and information requests
Input call information into planners for team access
Assist in calling doctors and Medical Examiners for information regarding releases
Support other departments with projects and administration assistance as time allows
Other duties as required
What You Bring: 

Pleasant telephone manner and compassionate, empathetic personality
Experience managing a multi-line telephone system
Strong verbal and written communication skills
Fluency in English 
Strong administration and customer service skills
Very strong knowledge of Microsoft Office and Google Suite
High-level active listening skills
Attention to detail is a must
Ability to manage, assign, and prioritize daily tasks
Demonstrated to be highly trustworthy with confidential information
Comfortable working independently throughout the night
Able to work nights, weekends, and statutory holidays 
Willing to submit to background check (Security Clearance) 
Comfortable wearing a company-provided uniform and adhering to company professional image standards
Strong work ethic, reliable, punctual, honest, caring, and professional
 What We Offer: 

Starting wage of $20.50/hr.
4-days on, 4-days off schedule
Participation in the company quarterly bonus plan - up to 10% of base earnings after 6-months
Amazing benefits package including prescriptions, dental, vision, travel, paramedical services, etc. after 3-months
KUDOS recognition & rewards program
Start accumulating paid vacation days from the first day of employment
RRSP program with $1,000 and $1,500 company contributions
Matching savings plan 
Paid sabbatical 
Company-provided uniforms including footwear, drycleaning, and shoe polishing 
Opportunities for professional growth and development 
Company events
Employee referral bonus program
A warm, welcoming, positive company culture
We warmly invite and encourage applications from passionate and driven Central Reception professionals with a commitment to excellence. Join our team and make a meaningful impact on our organization, employees, and the families we are privileged to serve. We are an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or any other status protected by applicable law. While we appreciate all applications, only those who most closely match the position requirements will be contacted for an interview. This competition will remain open until suitable candidates are found.